Privacy Policy

Last Updated: June 15, 2023

At Ligidu Detuwi, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our document services in Singapore.

1. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, email address, phone number, physical address
Identification Details: NRIC/FIN numbers, passport details, birth certificates
Document Information: Contents of documents submitted for our services
Payment Information: Credit card details, bank account information (processed securely by our payment processors)
Technical Data: IP address, browser type, device information, usage statistics

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide and maintain our document services
To verify your identity and process your requests
To communicate with you about your documents and our services
To process payments and prevent fraudulent transactions
To comply with legal obligations and regulatory requirements
To improve our services and develop new features
To protect the rights, property, or safety of Ligidu Detuwi, our clients, or others

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

Contractual Necessity: When processing is necessary to fulfill our contractual obligations to you
Legal Obligation: When processing is required by Singapore law (e.g., anti-money laundering regulations)
Legitimate Interests: When processing is necessary for our legitimate business interests, provided they don't override your rights
Consent: When you've given clear consent for specific processing activities

4. Data Sharing and Disclosure

We may share your information with:

Service Providers: Third parties who assist in providing our services (e.g., translation specialists, notaries)
Legal Authorities: When required by law or to protect our legal rights
Business Transfers: In connection with any merger, sale of company assets, or acquisition

We never sell your personal information to third parties for marketing purposes.

5. Data Retention

We retain personal information only as long as necessary to:

Fulfill the purposes for which it was collected
Comply with legal obligations (typically 5 years for financial records under Singapore law)
Resolve disputes and enforce our agreements

After the retention period, we securely delete or anonymize your information.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

Encryption of sensitive data in transit and at rest
Secure storage facilities for physical documents
Access controls and authentication mechanisms
Regular security audits and testing

7. Your Rights

Under Singapore's Personal Data Protection Act (PDPA), you have the right to:

Access and receive a copy of your personal data
Correct inaccurate or incomplete information
Withdraw consent for processing (where applicable)
Request deletion of your data (subject to legal requirements)

To exercise these rights, please contact our Data Protection Officer at dpo@ligidu-detuwi.sbs.

8. International Data Transfers

For certain services (e.g., international document verification), we may need to transfer your data outside Singapore. In such cases, we ensure appropriate safeguards are in place to protect your information.

9. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on our website with a new "Last Updated" date. We encourage you to review this policy regularly.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Ligidu Detuwi Pte Ltd
Data Protection Officer
18 Cross Street, #03-01
Singapore 048423
Email: dpo@ligidu-detuwi.sbs
Phone: +65 026491145